SUCCESS STORIES
See the outcomes our clients get from reliable IT support
Large Residential Flat (Harrow, HA3)
This client was experiencing extremely slow internet speeds and unreliable Wi-Fi coverage in a large flat, despite having a relatively advanced internal network setup.
They were unsure whether the problem was caused by the broadband line, the internal network, or both and wanted clear, unbiased advice before committing to changes.
Key issues identified included:
- Very low FTTC broadband speeds
- Noise on the phone line indicating an external line fault
- Wi-Fi access point offline in the main lounge
- Failed and missing network hardware affecting connectivity
Our Approach
Guard IQ carried out a structured diagnostics visit covering the broadband line, mobile alternatives, and the internal network.
During the visit, we:
- Identified and partially improved a physical issue at the master socket
- Confirmed a line fault requiring provider escalation
- Tested mobile broadband performance on-site and demonstrated significantly higher speeds
- Diagnosed internal network failures causing the lounge Wi-Fi issue
- Clearly separated broadband limitations from fixable internal problems
Rather than pushing a single solution, we presented realistic options based on performance, cost, and reliability.
The Result
- The client gained clarity on why their fixed-line broadband was underperforming
- Mobile broadband was confirmed as a viable, higher-speed alternative
- Internal Wi-Fi issues were identified as fully resolvable with targeted repairs
- The client received clear next steps without pressure or guesswork
The diagnostics visit replaced uncertainty with evidence, allowing the client to make informed decisions about improving their connectivity.
Not sure whether the issue is your broadband or your internal network?
Book a diagnostics visit and get clear answers before spending money on the wrong fix.
Recruitment Agency (6 sites, UK)
This recruitment firm operates across multiple locations and relies heavily on email, internet connectivity, and VoIP systems to communicate with candidates and clients.
Over several years, they experienced recurring issues including:
- Intermittent internet outages disrupting daily operations
- Email faults affecting Outlook access and mailboxes
- VoIP configuration and programming issues impacting call handling across sites
These problems often occurred without warning and required fast diagnosis and resolution to avoid downtime during working hours.
Our Approach
Guard IQ has provided ongoing, responsive support tailored to the firm’s operational needs.
Rather than a one-off fix, our role has been to:
- Rapidly diagnose and resolve email and Outlook mailbox issues
- Restore internet connectivity with minimal disruption
- Program and adjust VoIP systems to suit changing team structures
- Act as a reliable escalation point when internal troubleshooting isn’t enough
Because we’re already familiar with their setup, issues are resolved faster each time — without the need for lengthy explanations or repeated onboarding.
The Result
- Reduced downtime during critical recruitment hours
- Faster resolution of recurring email and connectivity issues
- Improved reliability of VoIP systems across multiple sites
- Confidence that problems are handled quickly and professionally
The client continues to rely on Guard IQ as a trusted external IT support partner, knowing they can call when issues arise and get clear, practical help without delay.
🔒 Need help with recurring IT issues ?
Healthcare Clinics (40 sites, UK)
A national private eye health care provider operating multiple clinics across the UK. Each site relied on secure and reliable connectivity for clinical systems, patient records, VoIP calls, internal applications, and remote administration.
Before working with Guard IQ’s founder, the organisation faced several issues affecting both performance and compliance:
- Flat, unsegmented networks exposing sensitive systems
- Guest and IoT devices mixed with staff systems
- Inconsistent Wi-Fi coverage across clinical and admin areas
- Ageing cabling and disorganised network racks
- No centralised approach to remote access
- Difficulty maintaining Cyber Essentials requirements annually
- Routing and firewall configurations that varied from site to site
What Guard IQ Delivered
Following a detailed audit of all locations, a complete network transformation was implemented:
Network Segmentation Across All Clinics
- Dedicated VLANs for Staff, Guest, IoT, and Management
- Isolation of non-trusted devices to enhance security
- Standardised segmentation templates deployed across every site
Professional Wi-Fi Architecture
- Redesigned SSID structure for staff, guest, and IoT
- Improved Wi-Fi performance in clinical rooms and admin offices
- Centralised configuration for consistency
Infrastructure & Routing Improvements
- Full reorganisation of internal cabling and rack layouts
- Clean routing design across routers and switches
- Optimised network performance and reduced troubleshooting overhead
Secure Remote Access (VPN)
- Encrypted tunnels to Azure Servers
- Standardised VPN configuration across all locations
DDNS & Certificate Framework
- Unified dynamic DNS setup for remote connectivity
- SSL certificates applied for secure access and management
Annual Cyber Essentials Support
- Firewall policy review and hardening
- Vulnerability remediation
- Access control alignment
- Guidance on patching and configuration best practices
All clinics successfully passed Cyber Essentials each year.
The Results
The multi-site upgrade delivered measurable improvements:
- Stronger end-to-end security posture across all clinics
- Consistent Wi-Fi coverage and reliable connectivity for staff and systems
- Reduced downtime from cabling issues and misconfigurations
- Standardised infrastructure providing easier long-term management
- Faster troubleshooting and improved operational efficiency
- Annual Cyber Essentials certifications passed with minimal remediation required
For healthcare and clinical environments, reliability and security are critical — especially when dealing with patient data, cloud platforms, and compliance frameworks.
Guard IQ delivers robust, future-proofed networking solutions that keep multi-site organisations connected and protected.
🔒 Need help strengthening your network?
Estate Agent (Edgware)
A North West London estate agency with 15 staff across two branches. They rely heavily on cloud-based CRMs, VoIP phones, and shared drives for daily operations.
Before contacting Guard IQ, the agency was experiencing:
- Frequent internet dropouts disrupting VoIP calls and virtual viewings
- Slow access to property files from remote staff
- Weak Wi-Fi coverage in parts of the office
- Outdated router and no firewall protection
- Unsecured guest Wi-Fi shared with staff network
The business owner was concerned about losing deals due to missed calls and poor reliability — and about GDPR compliance risks from their unprotected setup.
Guard IQ conducted a free network and security audit to identify root causes. We implemented:
- Business-grade firewall with advanced threat protection
- Network redesign with VLAN segmentation (Staff / Guest / IoT separation)
- Optimised Wi-Fi coverage using managed access points
- Secure VPN setup for remote staff access
- Cloud backup configuration for business continuity
The transition was completed over two days with minimal downtime. Staff were trained on new access procedures and remote connection setup. Post-deployment testing confirmed full branch connectivity and improved performance.
- 99.9% network uptime maintained since installation
- 40% faster CRM and file access speeds
- 100% isolation between staff and guest networks
- Improved security posture meeting GDPR and Cyber Essentials standards
- Reduced VoIP call drop rate from 8% to 0%
“We’ve noticed a huge difference in reliability. Calls don’t drop anymore, and our systems feel faster. Guard IQ made everything smooth and transparent — highly recommend their services.”
— Managing Director
For estate agencies and small businesses in London, reliable connectivity and strong cybersecurity aren’t luxuries — they’re essential for growth and compliance.
Want to see what’s possible for your business?
Mili’s Shopping Mall (South Harrow)
A busy shopping mall in South Harrow, home to multiple retail units and a central office. The owner relied on reliable network connectivity for both administrative systems and security infrastructure, including CCTV and alarm monitoring.
The client’s IT setup had become outdated, with a slow PC, ageing equipment, and a newly upgraded broadband service that came with a replacement router. The existing network was cluttered with unused devices, and critical systems like the CCTV and alarm were not functioning correctly after the broadband change.
Guard IQ performed a full on-site assessment and implemented a complete refresh of the client’s local IT environment:
- Replaced the outdated PC with a faster, more efficient system
- Installed and configured the new broadband router
- Reconnected and re-secured the CCTV and alarm systems to the new network
- Enabled remote access for security monitoring on the client’s devices
- Identified and removed redundant or inactive devices, reducing network load and improving reliability
The Results
- Noticeably faster PC performance for daily operations
- CCTV and alarm systems fully functional with remote monitoring
- Cleaner, more stable network environment
- No further connectivity or reliability issues reported
“I recently I had to undertake major changes to my IT system and CCTV. I availed the services of Shailesh who undertook the whole project. I found him to be an extremely honest and reliable person, no fuss, no upselling, follow up checks, a thorough professional.”
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For commercial property owners, maintaining reliable IT and security infrastructure is vital for smooth operations and tenant confidence. Guard IQ delivers hands-on, end-to-end support — from device upgrades to secure network configuration — ensuring your systems stay connected and protected.
🔒 Need help upgrading your network?
Accountants (Edgware)
A growing chartered accountancy firm in Harrow with 10 employees handling sensitive client financial data. The firm relied on cloud accounting platforms and secure file sharing but had no dedicated IT or security partner.
The firm was operating on consumer-grade broadband with an outdated router and minimal cybersecurity measures. Staff often worked remotely, connecting to company files over unsecured Wi-Fi or personal devices.
Key issues included:
- Unreliable VPN connections disrupting remote access
- Weak Wi-Fi coverage in the office
- Lack of network segmentation (guest and staff devices shared one network)
- No structured data-backup or security policy
These issues raised serious compliance concerns, particularly around GDPR and client data confidentiality.
Guard IQ conducted a full Network & Security Audit and implemented a professional-grade solution tailored for the firm’s size and compliance requirements:
- Installed a business-grade firewall with VPN and intrusion prevention
- Created dedicated VLANs for staff, guest, and IoT devices
- Replaced old access points to deliver reliable Wi-Fi coverage
- Configured cloud backups for critical accounting files
- Set up secure remote access for staff using encrypted VPN tunnels
- Delivered a basic cybersecurity policy and staff guidance
The Results
- 100% uptime across all cloud and VPN services since installation
- 3× faster secure file access for remote workers
- Stronger compliance posture aligned with GDPR and Cyber Essentials
- Reduced support requests and downtime from network issues
“Guard IQ completely transformed the reliability and security of our office network. Everything runs smoothly now, and our remote staff can securely access files without any connection issues. Shailesh provided clear explanations and no unnecessary upselling — exactly what we needed.”
— Managing Director
For financial and professional service firms, data protection and uptime are non-negotiable. Guard IQ helps SMEs achieve enterprise-level security and reliability without enterprise-level costs.
🔒 Need to secure your office network and client data?