IT Support for Healthcare Providers in London
Managed IT and cyber security for clinics, private practices and healthcare services that hold patient records. Technical evidence for your DSPT, clear answers when CQC asks how you protect patient data, and one dedicated engineer who knows your systems.
The IT risks healthcare providers face
Patient records are some of the most valuable data criminals can steal, and a breach is both a regulatory and a reputational problem. These are the issues we see most often.
Patient data breaches
A lost laptop, a shared password or a record sent to the wrong person can expose patient information and lead to a breach you have to report.
Scam emails and stolen logins
Fake emails pretending to come from the NHS, suppliers or patients are used to steal passwords and get into clinical systems.
DSPT and CQC evidence
Your DSPT needs evidence for every technical question, and CQC inspectors ask how you keep information secure. Gaps here show up at the worst time.
Downtime during clinics
When computers or systems go down, appointments are delayed or cancelled and patients are affected straight away.
IT support and cyber security built for healthcare
Everything a clinic or healthcare service needs from its IT provider, in one fixed monthly service.
IPatient data protection
- Round-the-clock threat detection on every computer
- Security updates installed for you, outside clinic hours
- Backups of patient data, tested every quarter
- Fast support if a device is lost or stolen
IIEmail and login security
- Scam and fake emails blocked before they reach staff
- Two-step login on every account
- Staff training on spotting scams
- Support setting up NHS secure email once you are eligible
IIIClinical systems and Microsoft 365
- Day-to-day help with your clinical and practice systems
- Liaison with your software suppliers
- Email accounts and Microsoft 365 managed for you
- Secure file storage and sharing
IVCompliance and evidence
- Technical evidence for your DSPT
- Evidence for CQC Well Led
- Cyber Essentials certification
- Data protection policies and quarterly compliance reviews
What we cover in your DSPT, and what stays with you
The Data Security and Protection Toolkit is wider than IT. We tell you this before you sign, so there are no surprises at submission time.
We provide the evidence for
- Who has access to systems, and how logins are protected
- Backups, and proof they can be restored
- Security updates on every computer
- Protection against viruses and threats
- Secure email and file sharing
- Staff security awareness training
Your organisation owns
- Paper records and how they are stored
- Data protection policies signed off by leadership
- Staff data protection training completion
- How you share information to support care
- Your Caldicott and data protection roles
- Final review and submission
On our IT + Security + Compliance plan, we also help write the policies and prepare the evidence pack with you.
A CQC-registered mental healthcare provider running two sites needed one partner for IT, security and compliance evidence.Mental healthcare client · IT + Security + Compliance
Managed IT, security monitoring and day-to-day support across both locations and remote staff.
Technical evidence in place and the DSPT completed.
Cyber Essentials certification held, with renewal planned under the 2026 rules.
IT support pricing for healthcare providers
Priced per user and billed monthly. Your exact price is confirmed after a free consultation, based on your user and device count.
| Plan | From | Minimum | Includes |
|---|---|---|---|
| Core IT | £45 /user/month | £149/month | Unlimited remote support, computers monitored around the clock and kept up to date, email accounts managed |
| IT + Security Recommended | £55 /user/month | £199/month | Everything in Core IT, plus threat detection, scam email blocking, safe browsing, backups, two-step login and staff training |
| IT + Security + Compliance | £85 /user/month | £249/month | Everything in IT + Security, plus DSPT technical evidence, Cyber Essentials support, data protection policies and quarterly compliance reviews |
Healthcare IT support across London and Hertfordshire
Based in Edgware, we support clinics and healthcare services from Harrow and Hendon to Marylebone and the West End, and across Hertfordshire. Same-day onsite attendance is available across North West London.
Run a care home or home care agency?
See how we help CQC-registered care providers with DSPT, carers’ devices and tender requirements.
IT support for care providers →What our clients say
The technical sections of our DSPT used to take weeks of chasing. Guard IQ gave us the evidence for every IT question and told us clearly which parts were ours. We completed it well before the deadline.
When the inspector asked how we keep patient data secure, we had the answer ready: who has access, how backups are tested, and how computers are kept up to date. It made that part of the inspection straightforward.
We run two sites and staff who work remotely. Having one engineer who knows both locations and all our systems has made a real difference.
Why healthcare providers choose us
One dedicated engineer
The director oversees your account, so there is no helpdesk queue and no call centre.
Certified and recognised
Cyber Essentials certified. CompTIA Security+, Network+, CySA+ and A+ qualified. Finalist, Emerging MSP of the Year 2026.
Healthcare and DSPT experience
Hands-on DSPT, CQC and Cyber Essentials evidence work for CQC-registered healthcare and care providers.
Written service levels
Critical issues get a response within 1 business hour.
Easy exit
Admin credentials, documentation and asset records are handed over at no cost if you leave.
Monitored around the clock
Devices are monitored 24/7, with support Monday to Friday and optional guaranteed out-of-hours cover.
Do you provide IT support for healthcare providers in London?
Yes. We support clinics, private practices and healthcare services across North West London, Central London and Hertfordshire, with same-day onsite attendance in our core North West London area and remote support for every site.
Can you complete our DSPT for us?
We provide the technical evidence: computers, logins, backups, security updates and protection against threats. The DSPT also covers paper records, staff training and how you share information, which stay with you. We tell you exactly which parts are yours before you start, so nothing is missed.
What does CQC look for in IT and data security?
Data security sits under the Well Led key question. Inspectors want to see that you manage information securely, and a completed DSPT is the recognised way to show it. We give you documented evidence such as who has access, tested backups and up-to-date computers.
Can you support our clinical and practice management systems?
Yes. We help your team day to day, keep the computers and accounts your systems run on secure and up to date, and deal directly with your software supplier when something goes wrong, so clinicians can get on with patient care.
Do healthcare providers need Cyber Essentials?
It is not required of every provider, but commissioners, NHS partners and insurers increasingly ask for it, and it strengthens your DSPT evidence. Under the 2026 rules, an organisation fails automatically if two-step login is missing or important security updates are left for more than 14 days. Our plans take care of both.
Can you help us get access to NHS secure email?
Access to NHS secure email normally depends on your DSPT status. We help you put the technical evidence in place and set up the account securely once you are eligible.
Do you provide support for clinics open in the evening or at weekends?
Standard support is Monday to Friday, 9am to 5pm, and computers are monitored around the clock. If your clinic runs evenings or weekends, guaranteed out-of-hours cover is available as an add-on.
How does switching from our current IT provider work?
We check your current notice period, take over the admin logins, set up monitoring and security, and move anything needed without disrupting clinics. Most providers are fully onboarded within 30 days.
Get a free IT and DSPT review
A free 30-minute consultation. We review your computers, logins, backups and DSPT technical evidence, and tell you which plan fits.