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Managed IT Support London | Regulated SMEs | Guard IQ
Managed IT & security, London

Managed IT support in London for regulated businesses

We monitor, patch and secure your IT every day, and keep the evidence your regulator, insurer or tender panel will ask for.

Dedicated technician. You deal with the person who does the work.

Book a free consultation → Call 020 8537 8167
Sample client report
What we check for you, every day
Example: 12-person care agency5 healthy · 1 scheduled
Every device online and monitoredProblems spotted before work stops14 of 14
Security updates installedWithin 14 days, as Cyber Essentials requiresup to date
Two-step login (MFA)On every account and cloud serviceenforced
Antivirus and threat detectionRunning on every laptop and PCactive
Email and files backed upMicrosoft 365 mail, OneDrive and SharePointtoday
Backup restore testProof your data can actually be recoverednext month
You get a report every month. It is also the evidence your insurer, inspector or Cyber Essentials assessor will ask for.
  • Cyber Essentials certified
  • Microsoft Solutions Partner
  • Google reviews
  • Finalist, MSP Channel Insights Awards 2026
  • ICO registered ZC085871
Does this sound familiar?

Four signs your IT needs managing

01

You’re the IT person on top of everything else

Password resets, laptop problems, chasing suppliers. It all lands on you, and it takes time away from running the business.

02

Nobody is watching your systems

No monitoring, no alerts, no early warning. You find out something is wrong when work stops.

03

Someone has asked for proof

A tender, an insurer, a commissioner or an inspector wants to know how you keep data safe. The answer is spread across old emails and one person’s memory.

04

You’ve outgrown doing it yourself

A growing team, more devices and more remote working. Hoping for the best stops working at this point.

What managed IT covers

IT, security and compliance in one service

Each plan builds on the one before it. Pick the level of risk you want covered.

Layer 1

Managed IT

  • Unlimited remote support in business hours
  • 24/7 monitoring and alerting on every device
  • Operating system and software updates managed for you
  • Microsoft 365 set up and administered
  • Starters set up and leavers removed on the day
  • Every device tracked in one asset register
  • Monthly IT health report
Layer 2

Managed security

  • Endpoint detection and response on every device
  • Managed antivirus with threats contained and investigated
  • Phishing and malicious email filtering
  • Web filtering to block harmful and fake websites
  • Multi-factor authentication enforced on every account
  • Short, practical security awareness training
  • Microsoft 365 and endpoint backup, restores tested quarterly
  • Regular vulnerability scans
Layer 3

Managed compliance

  • Cyber Essentials certification and annual renewal
  • Technical evidence for DSPT, SRA, ICO and tenders
  • GDPR and data protection policies kept current
  • A security policy set your team can follow
  • Quarterly compliance reviews
  • Reports for inspectors, commissioners, insurers or your board
  • Incident response: we investigate, contain and help you report
Cyber Essentials v3.3

Cyber Essentials changed in April 2026

The current requirements made two controls automatic fails. Both are part of our IT + Security plan as standard. If your certificate is due for renewal, speak to us before you open your assessment.

Read more about Cyber Essentials →
Auto-fail 1

MFA must be switched on for every cloud service that offers it, including where it is a paid option.

Auto-fail 2

High-risk and critical updates must be installed within 14 days of release, on computers, applications, firewalls and routers.

How it works

Three steps to managed

1

Free consultation

30 minutes on your setup, your sector and what prompted the call. No jargon and no obligation.

2

Written proposal

All three plans priced for your user count, with what we will do in your first month.

3

Onboarding

Monitoring, security and backup are deployed in the first week. Any email or data migration is planned with you so work carries on.

Why Guard IQ

One accountable person, with the terms written down

Response times, handover and what is included are all in your contract.

  • Director-led service

    The person you meet at consultation runs your IT. No call centre, no ticket queue to a stranger.

  • Clear response times

    Critical issues answered within 1 hour in business hours. Targets for every priority are in your contract, with service credits if we miss them.

  • Certified ourselves

    Guard IQ holds Cyber Essentials. Our team holds CompTIA Security+, Network+ and CySA+ and masters degrees in cyber security.

  • Free handover if you leave

    If you ever move on, admin credentials, documentation and asset records are handed over at no cost.

  • Local

    Based in North West London. Onsite visits across North West London, Central London and Hertfordshire. Remote support for everything else.

Who we support

Built for businesses with obligations

Roughly 5 to 70 users, where data security is a regulatory or contractual requirement.

CQC · DSPT

Care and healthcare

CQC registered providers and care agencies. DSPT technical evidence and Cyber Essentials built in.

Healthcare IT → SRA · PI insurers

Law firms

Protecting client confidentiality and answering the cyber questions PI insurers now ask.

Legal IT → ICAEW · ACCA

Accountants

Client financial data and HMRC agent access, where clients increasingly expect Cyber Essentials.

Accountancy IT → Tenders

Construction and property

Firms that need Cyber Essentials to bid for public sector and main contractor work.

Property IT →
Microsoft 365

Professional services

Consultancies and agencies running on laptops, email and Microsoft 365.

Client examples

What managed looks like in practice

Anonymised examples from our managed clients.

Healthcare provider, 50+ users

Several sites and a large remote workforce. We manage their Microsoft 365, devices, backups and security monitoring, and coordinate the suppliers behind their clinical and cloud systems. When their DSPT and Cyber Essentials come round, the technical evidence is already in place.

Cyber Essentials CertifiedDSPT CompleteCQC Registered

Home care agency

The whole business ran from one shared personal email account, with no audit trail. We moved every member of staff onto their own Microsoft 365 account, set up a shared mailbox and moved their files into a managed document library. They are now Cyber Essentials certified.

Cyber Essentials CertifiedCQC Registered

Law firm

They needed Cyber Essentials quickly. We worked through the questions with them before any agreement was signed and they were certified within a week. Since then we have more than tripled their mailbox capacity at no extra licence cost, after their previous provider said it could not be increased.

Cyber Essentials CertifiedMicrosoft 365 Managed
Plans and pricing

Managed IT plans

Priced per user, with a monthly minimum per plan.

Plan 1

Core IT

The essentials, properly managed.

£45 per user / month
Minimum £149 a month
  • Unlimited remote support in business hours
  • 24/7 device monitoring and alerting
  • Updates and patching managed for you
  • Microsoft 365 administration
  • Starters and leavers handled
  • Asset and device register
  • Monthly IT health report

Ideal for: small offices getting their IT managed for the first time.

Book a consultation
Recommended
Plan 2

IT + Security

Everything in Core IT, plus the protection most small businesses are missing.

£55 per user / month
Minimum £199 a month
  • Endpoint detection and response
  • Managed antivirus and threat response
  • Phishing and malicious email filtering
  • Web filtering
  • MFA enforced on every account
  • Security awareness training
  • M365 and endpoint backup with tested restores
  • Vulnerability scanning

Ideal for: any business handling client, patient or financial data.

Book a consultation
Plan 3

IT + Security + Compliance

Everything in IT + Security, plus the evidence regulators and inspectors expect.

£85 per user / month
Minimum £249 a month
  • Cyber Essentials support
  • Technical evidence for DSPT, SRA and other requirements
  • GDPR and data protection policies
  • Security policy set
  • Quarterly compliance reviews and reports
  • Audit and inspection readiness
  • Incident response and forensic support

Ideal for: care providers, law firms and regulated businesses with formal obligations.

Book an assessment
ExampleA 10-person team on IT + Security is £550 a month.
Add-onsGuaranteed out-of-hours cover £250 a month.
Not includedHardware, Microsoft 365 licences and other third-party software.
FAQs

Questions we get asked

Anything else, ask at your consultation.

What are your response times?

Critical issues within 1 hour, high priority within 2 hours, medium within 4 hours and low priority within 1 business day. Support hours are Monday to Friday, 9am to 5pm.

Can you take over from our current IT provider?

Yes. We work around your current notice period, take over admin access and deploy our monitoring and security tools in the first week.

Do you complete our DSPT for us?

We provide the technical evidence: devices, accounts, backups, patching and security controls. The toolkit also covers paper records, staff training and information governance, which stay with your organisation. We will show you which questions are ours and which are yours.

Do you come onsite?

Yes, across North West London, Central London and Hertfordshire. Most issues are fixed remotely, which is faster.

What happens if we leave?

We hand over admin credentials, documentation and asset records at no cost.

Do you support businesses with one user?

We have a separate plan for sole traders. Ask at consultation.

Book a free consultation

Tell us what prompted the call

Your setup, your sector and what you need fixed. You speak to the person who does the work.

Book a call → 020 8537 8167

Prefer email? info@guardiq.co.uk. We reply the same working day.