IT Support for Care Homes and Home Care Agencies in London
Managed IT and cyber security for CQC-registered care providers. Technical evidence for your DSPT, clear answers when CQC asks how you protect people’s information, secure email and devices for office staff and carers, and one dedicated engineer who understands care.
The IT problems care providers face
Care providers hold sensitive information about the people they support, often with small office teams and carers working out in the community. These are the problems we see most often.
Shared and personal email accounts
Whole teams using one email login, or personal accounts for work, means no record of who did what and no way to remove access when someone leaves.
Carers working in the field
Phones and tablets used for care planning apps and email can be lost, shared or left without proper logins, putting people’s information at risk.
DSPT and CQC evidence
Every June the DSPT needs evidence for each technical question, and CQC inspectors ask how you keep information secure. Gaps show up at the worst time.
Tenders and commissioners
Local authorities and commissioners increasingly ask for your DSPT status, Cyber Essentials and answers on data security before they award or renew contracts.
IT support and cyber security built for care
Everything a care provider needs from its IT provider, in one fixed monthly service.
IEmail and accounts
- Business email account for every staff member
- Shared office inbox, with old addresses forwarded
- Two-step login on every account
- Access removed the day someone leaves
IIOffice computers and carers’ devices
- Round-the-clock threat detection on office computers
- Security updates installed for you
- Secure logins on carers’ phones and tablets
- Backups of your records, tested every quarter
IIICare software and Microsoft 365
- Day-to-day help with your care planning and rostering systems
- Liaison with your care software supplier
- Secure file storage and sharing for the office
- Scam and fake emails blocked before they reach staff
IVCompliance and evidence
- Technical evidence for your DSPT
- Evidence for CQC Well Led
- Cyber Essentials certification
- IT and security answers for tenders
What we cover in your DSPT, and what stays with you
The Data Security and Protection Toolkit is wider than IT. We tell you this before you sign, so there are no surprises in June.
We provide the evidence for
- Who has access to systems, and how logins are protected
- Backups, and proof they can be restored
- Security updates on every computer
- Protection against viruses and threats
- Secure email and file sharing
- Staff security awareness training
Your organisation owns
- Paper records and how they are stored
- Data protection policies signed off by your registered manager
- Annual data protection training for 95% of staff
- How you share information to support someone’s care
- Your data protection lead and Caldicott roles
- Final review and publication
On our IT + Security + Compliance plan, we also help write the policies and prepare the evidence pack with you.
A Hertfordshire home care agency had its whole team sharing one personal email account, with files saved to that same personal account.Home care agency client · IT + Security
Every staff member moved to their own business email, with a shared office inbox and the old address forwarded so nothing was lost.
Files moved from the personal account into secure shared storage the whole team can reach.
DSPT completed, Cyber Essentials certified, and help answering the IT section of a local authority tender.
IT support pricing for care providers
Priced per user and billed monthly. Your exact price is confirmed after a free consultation, based on your user and device count.
| Plan | From | Minimum | Includes |
|---|---|---|---|
| Core IT | £45 /user/month | £149/month | Unlimited remote support, computers monitored around the clock and kept up to date, email accounts managed |
| IT + Security Recommended | £55 /user/month | £199/month | Everything in Core IT, plus threat detection, scam email blocking, safe browsing, backups, two-step login and staff training |
| IT + Security + Compliance | £85 /user/month | £249/month | Everything in IT + Security, plus DSPT technical evidence, Cyber Essentials support, data protection policies and quarterly compliance reviews |
IT support for care providers across London and Hertfordshire
Based in Edgware, we support care homes and home care agencies from Harrow, Hendon and Wembley to Watford, Hemel Hempstead and St Albans. Same-day onsite attendance is available across North West London.
Run a clinic or healthcare service?
See how we help clinics, private practices and mental health services with DSPT and patient data security.
IT support for healthcare →What our clients say
Our whole office used one email login and we never knew who had replied to what. Guard IQ gave everyone their own account, set up a shared inbox and nothing got lost in the move.
A council tender had a long section on IT and data security. Shailesh answered the technical questions with us and gave us the evidence to back them up.
We’re a small agency without an IT person. Having one engineer who understands care and explains things simply has taken a weight off.
Why care providers choose us
One dedicated engineer
The director oversees your account, so there is no helpdesk queue and no call centre.
Certified and recognised
Cyber Essentials certified. CompTIA Security+, Network+, CySA+ and A+ qualified. Finalist, Emerging MSP of the Year 2026.
Healthcare and DSPT experience
Hands-on DSPT, CQC and Cyber Essentials evidence work for CQC-registered healthcare and care providers.
Written service levels
Critical issues get a response within 1 business hour.
Easy exit
Admin credentials, documentation and asset records are handed over at no cost if you leave.
Cover that fits care
Computers are monitored 24/7. Because care does not stop at 5pm, guaranteed evening and weekend cover is available as an add-on.
IT support for care providers: common questions
Can’t see your question? Call us on 020 8537 8167.
Do you provide IT support for care homes and home care agencies?
Yes. We support CQC-registered care homes, home care agencies and supported living services across North West London, Central London and Hertfordshire, with same-day onsite attendance in our core North West London area and remote support for every office and carer.
Can you complete our DSPT for us?
We provide the technical evidence: computers, logins, backups, security updates and protection against threats. The DSPT also covers paper records, staff training and how you share information to support care, which stay with you. We tell you exactly which parts are yours before you start, so nothing is missed.
When is the DSPT deadline?
The DSPT is published once a year, with the deadline at the end of June. We start gathering the technical evidence months ahead, so you are not chasing it in the final weeks.
What does CQC look for in IT and data security?
Data security sits under the Well Led key question. Inspectors want to see that you manage information securely, and a completed DSPT is the recognised way to show it. We give you documented evidence such as who has access, tested backups and up-to-date computers.
Our staff all share one email account. Can you fix that?
Yes, and it is one of the most common things we fix in care. We give every member of staff their own business email account, set up a shared inbox for the office, and forward the old address so nothing is lost while families and partners update their contacts.
Can carers use their phones for care apps and email securely?
Yes. We set up two-step login and secure access for the phones and tablets carers use for care planning apps and email, and help straight away if a device is lost.
Can you help with the IT section of a local authority tender?
Yes. Commissioners and local authorities often ask about data security, Cyber Essentials and your DSPT status. We answer the technical questions and give you the evidence to back them up.
Do you provide support outside office hours?
Standard support is Monday to Friday, 9am to 5pm, and computers are monitored around the clock. Because care runs every day of the year, guaranteed evening and weekend cover is available as an add-on.
How does switching from our current IT provider work?
We check your current notice period, take over the admin logins, set up monitoring and security, and move email and files without disrupting care. Most providers are fully onboarded within 30 days.
Get a free IT and DSPT review for your service
A free 30-minute consultation. We review your email, devices, backups and DSPT technical evidence, and tell you which plan fits.