IT Support for Dental Practices in London
Managed IT and cyber security for NHS and private dental practices. Surgery and imaging PCs kept running and up to date, patient records protected, technical evidence for your DSPT, and one dedicated engineer who knows your practice.
The IT risks dental practices face
A dental practice runs on its diary, its imaging and its patient records. Most problems start as small gaps that only show when a system stops mid-clinic or someone asks for evidence.
Downtime mid-clinic
If the practice management system or a surgery PC stops, the diary stops. Patients wait, appointments are lost and the day runs late.
Imaging PCs left behind
X-ray and scanner workstations are often left alone because they work. They still hold patient images and still sit on your network.
Shared logins and leavers
Shared reception and surgery logins, and associates or locums who leave with access still active, mean you cannot show who opened which record.
Scam emails at reception
The practice inbox handles referrals, lab correspondence and invoices all day, which makes it the first target for fake emails that steal passwords.
Backups nobody has restored
A backup that runs every night but has never been restored is untested. You find out whether it works on the day you need it.
DSPT and CQC evidence
Your DSPT needs evidence for every technical question, and CQC looks at record security under Well-led. Dental practices have been found in breach of Regulation 17 where records were not stored securely.
IT support and cyber security built for dental practices
Everything a dental practice needs from its IT provider, in one fixed monthly service.
Patient data protection
- Round-the-clock threat detection on every computer
- Security updates scheduled around surgery hours
- Backups of patient data, tested every quarter
- Fast support if a device is lost or stolen
Email and login security
- Scam and fake emails blocked before they reach the team
- Two-step login on every account
- An individual login for every dentist, nurse and receptionist
- Staff training on spotting scams
Practice systems and Microsoft 365
- Day-to-day help with your practice management and imaging software
- Liaison with your software and imaging suppliers
- Email accounts and Microsoft 365 managed for you
- Accounts set up and removed as associates, locums and nurses join and leave
Compliance and evidence
- Technical evidence for your DSPT
- Evidence for CQC Well-led
- Cyber Essentials certification
- Data protection policies and quarterly compliance reviews
From our director
Dental practices carry the same patient-data duties as any healthcare provider, usually without an IT team of their own. We give each practice one dedicated engineer who knows its setup, keep the DSPT technical evidence ready all year, and set out at the start which parts of the DSPT stay with the practice.
What we cover in your DSPT, and what stays with your practice
The Data Security and Protection Toolkit is wider than IT. We tell you this before you sign, so there are no surprises at submission time.
We provide the evidence for
- Who has access to systems, and how logins are protected
- Backups, and proof they can be restored
- Security updates on every computer, including imaging PCs
- Protection against viruses and threats
- Secure email and file sharing
- Staff security awareness training
Your practice owns
- Paper records and how they are stored
- Data protection policies signed off by the practice owner
- Staff data protection training completion
- How you share information with labs and other providers
- Your data protection and information governance roles
- Final review and publication
On our IT + Security + Compliance plan, we also help write the policies and prepare the evidence pack with you.
Every room that touches patient data
From the front desk to the imaging room, every device and login is on one register and looked after by the same engineer.
Reception
- Reception PCs and printers supported
- Practice inbox protected against scam emails
- One login per person for the diary and patient system
Surgeries
- Surgery PCs monitored and kept up to date
- Screens that lock and individual logins
- Quick remote fixes between patients
Imaging
- X-ray and scanner PCs on the device register
- Updates agreed with your imaging supplier first
- Monitored like every other machine
Practice office
- Microsoft 365, email and file sharing
- Backups restore-tested every quarter
- DSPT technical evidence kept current
IT support pricing for dental practices
Priced per user and billed monthly. Your exact price is confirmed after a free consultation, based on your user and device count. Microsoft 365 licences are billed separately by Microsoft.
| Plan | From | Minimum | Includes |
|---|---|---|---|
| Core IT | £45 /user/month | £149/month | Unlimited remote support, computers monitored around the clock and kept up to date, email accounts managed |
| IT + Security Recommended | £55 /user/month | £199/month | Everything in Core IT, plus threat detection, scam email blocking, safe browsing, backups, two-step login and staff training |
| IT + Security + Compliance | £85 /user/month | £249/month | Everything in IT + Security, plus DSPT technical evidence, Cyber Essentials support, data protection policies and quarterly compliance reviews |
Dental IT support across London and Hertfordshire
Based in Edgware, we support dental practices from Harrow and Hendon to Harley Street and the West End, and across Hertfordshire. Same-day onsite attendance is available across North West London.
Run a clinic or private medical practice?
See how we help clinics and healthcare providers with DSPT, CQC evidence and clinical systems.
IT support for healthcare providers →What our clients say
Reviews from the care, healthcare, legal and construction businesses we support, quoted from Google as written.
The technical sections of our DSPT used to take weeks of chasing. Guard IQ gave us the evidence for every IT question and told us clearly which parts were ours. We completed it well before the deadline.
When the inspector asked how we keep patient data secure, we had the answer ready: who has access, how backups are tested, and how computers are kept up to date. It made that part of the inspection straightforward.
We run two sites and staff who work remotely. Having one engineer who knows both locations and all our systems has made a real difference.
Why dental practices choose us
One dedicated engineer
The director oversees your account, so there is no helpdesk queue and no call centre.
Certified and recognised
Cyber Essentials certified. CompTIA Security+, Network+ and CySA+ qualified. Finalist, Emerging MSP of the Year 2026.
Healthcare and DSPT experience
Hands-on DSPT, CQC and Cyber Essentials evidence work for CQC-registered healthcare and care providers.
Written service levels
Critical issues get a response within 1 business hour.
Easy exit
Admin credentials, documentation and asset records are handed over at no cost if you leave.
Monitored around the clock
Devices are monitored 24/7, with support Monday to Friday and optional guaranteed out-of-hours cover for evening and weekend sessions.
Do you provide IT support for dental practices in London?
Yes. We support NHS and private dental practices across North West London, Central London and Hertfordshire, with same-day onsite attendance in our core North West London area and remote support for every site.
Does our practice need to complete the DSPT?
If your practice has access to NHS patient data or NHS systems, you must publish a DSPT assessment every year. The 2026-27 toolkit is due by 30 June 2027. A fully private practice with no NHS contract and no NHS systems is usually outside it, but is still registered with CQC and still subject to UK GDPR.
Can you complete our DSPT for us?
We provide the technical evidence: computers, logins, backups, security updates and protection against threats. The DSPT also covers paper records, staff training and how you share information, which stay with your practice. We tell you exactly which parts are yours before you start, so nothing is missed.
What do CQC and the GDC look for in data security?
CQC looks at how you manage information under the Well-led key question, and dental practices have been found in breach of Regulation 17 where records were not stored securely. The GDC requires every registrant to maintain and protect patients’ information. We give you documented evidence such as who has access, tested backups and up-to-date computers.
Can you support our practice management and imaging software?
Yes. We help your team day to day, keep the computers and accounts your software runs on secure and up to date, and deal directly with your software or imaging supplier when something goes wrong. The supplier stays responsible for the software itself.
Do dental practices need Cyber Essentials?
It is not required of every practice, but it is a recognised way to show your technical controls are in place. Under the 2026 rules, an organisation fails automatically if two-step login is missing or important security updates are left for more than 14 days. Our IT + Security plan covers both.
Do you support practices open in the evening or on Saturdays?
Standard support is Monday to Friday, 9am to 5pm, and computers are monitored around the clock. If your practice runs evening or weekend sessions, guaranteed out-of-hours cover for critical issues is available as an add-on.
How does switching from our current IT provider work?
We check your current notice period, take over the admin logins, set up monitoring and security, and move anything needed without disrupting clinics. Most practices are fully onboarded within 30 days.
Get a free IT and DSPT review
A free 30-minute consultation. We review your reception, surgery and imaging PCs, logins, backups and DSPT technical evidence, and tell you which plan fits.